It's just one of these sticky situations where you don't know whether to root for the employee or the customer.

During the midnight release of the highly anticipated Grand Theft Auto V, one customer did not have a photo ID to get his game.

Well since GTA V is a 'Mature' rated game, retailers ask you provide a photo ID to make check your age and to make sure you are who you say you are when picking up a pre-order.

Needless to say this guy did not have any form of ID on him at the time and the employee would not give his pre-ordered copy of the game.

The man tried to use his business card as an ID, and shortly after some time they cleared it up and the customer was on his way out stating he would never return.

As the disgruntled gamer was making his way out the door, the employee threatened to give out his e-mail to the other gamers for 'holding up the line.'

The customer then turned back to the check-out and let the employee know he would contact customer service about her 'inappropriate behavior and threatening to give-out personal information.'

Gamestop has taken to their Facebook page stating:

"Regarding the GTA V Midnight Release Video: We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores. We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."

"Regarding the GTA V Midnight Release Video: We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores," the company wrote. "We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."
Read more at http://www.escapistmagazine.com/news/view/127980-GameStop-Responds-to-GTA-V-Midnight-Release-Video-Controversy#LV97qGipoolui5DF.99
"Regarding the GTA V Midnight Release Video: We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores," the company wrote. "We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."
Read more at http://www.escapistmagazine.com/news/view/127980-GameStop-Responds-to-GTA-V-Midnight-Release-Video-Controversy#LV97qGipoolui5DF.99
"Regarding the GTA V Midnight Release Video: We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores," the company wrote. "We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."
Read more at http://www.escapistmagazine.com/news/view/127980-GameStop-Responds-to-GTA-V-Midnight-Release-Video-Controversy#LV97qGipoolui5DF.99

At first I was actually on the employee's side because without photo ID they cannot verify your pre-order and age to make sure you can legally pick up the game. However now I'm on the customer's side for this employee's 'sore winner' behavior.

One the other hand the customer should have known better and should have came with a photo ID.

Check out the video here:

Do you think the employee was out of line with this threat and should have just let it go?

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